RENO processes both Personal Information and Other Information about its users through their use of and in connection with the Services. For purposes of this Privacy Policy (i) âPersonal Informationâ is information relating to a person who is identified in that data or who is, together with other data, identifiable; and (ii) âOther Informationâ is any additional information that RENO collects about our users that is not Personal Information.
You may give us your Personal Information directly, for example, when you fill in forms on the RENO Platform, correspond with us (for example, without limitation, by email, phone, skype, meet, or chat), register to use the RENO Platform, access our mobile applications or services. The Personal Information you give us directly will usually include your name, address, email address, social media details, contact details, emergency contact details, billing information, photos, videos, voice recordings and information about your family and friends. It also includes the information provided in your application forms such as employment history and current employment details, income details, travel plans, personal and professional goals, languages, nationality and residency, passport details, background check and identity check details (including details of any criminal offences), health data, details of personal interests, lifestyle details, sexual orientation, accommodation preferences and insurance details. All information and content submitted by you to the RENO Platform may be retained by us indefinitely, even after you terminate your account. We may continue to disclose such content to third parties in a manner that does not reveal Personal Information, as described in this Privacy Policy.
We may use your contact information to send you information about the Services. You may unsubscribe from some of these messages by using the unsubscribe link provided in each email, although, we reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.
We may combine Personal Information collected through the RENO Platform with Other Information that we or third parties collect about you in other contextsâsuch as our communications with you via email, phone or otherwise or your customer service records and travel details. Additionally, if you register for or access the RENO Platform using a third party service, we may receive Personal Information that you allow such third party service to share with us. You acknowledge that this information may be personal to you, and by creating an account and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous.
We will treat all such information, to the extent combined with Personal Information, as Personal Information and protect it in accordance with this Privacy Policy.
We use Personal Information to provide our services to you through the RENO Platform, RENO trips/experiences/programs and events, to process and complete payments or transactions and to provide customer support. We may use the information we collect from you in the following ways: to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested; to improve our website in order to better serve you; to allow us to better service you in responding to your customer service requests; to administer a contest, promotion, survey or other site feature; to quickly process your transactions; to send periodic emails regarding your order or other products and services; to follow up with them after correspondence (live chat, email or phone inquiries). We also may use Personal Information to improve the Services.
Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your RENO experience more efficient and may include, but are not limited to: notifications about the Services (including important news that could affect your relationship with us), communications about our services, promotions and our mobile application features. These types of communications may also contain commercial messages, such as banner ads and special offers. By using the Services, you consent to the receipt of such communications and marketing information.
We may use and share Personal Information for legal purposes and conforming to local legislation, including as described below in the section titled âHow We Share Information with Third Partiesâ (including the transfer of such Personal Information to third parties in countries outside your country of residence where data protection laws may be less adequate compared to your own countryâs data protection laws).
We may use Other Information to help us efficiently operate RENO and the RENO Platform, to count and recognize visitors to the RENOr Platform, to enable certain features on the RENO Platform and for other purposes related to managing our business.
subject to applicable law, we may use Other Information for additional purposes in connection with the RENO Platform, including any purpose for which we may use Personal Information, as described above.
To operate RENO Services, including processing your transactions and supporting your activities on a RENO experiences/trip or the RENO Platform, we may share your Personal Information with our partners and other service providers. These service providers may provide us with support services such as origination of communications, receipt or support services, customer relationship management services and order fulfillment. Third-Party service providers may include call centers, banks, credit card issuers, external lawyers, dispatchers, printers, payment services, etc..
We may enhance your use of the RENO Platform by sharing certain personal information with our preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow us and our privileged contractual partners to determine your interests and your customer profile and will allow us to send you personalized offers.
We may disclose your Personal Information and Other Information for RENOâs legitimate business interests or to comply with applicable law, investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions and Privacy Policy or to cooperate with regulatory authorities or law enforcement, to establish, exercise or defend our legal rights or defend against legal claims. We also reserve the right to disclose any information to respond to user support requests or protect our rights, property or safety, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
As stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the RENO Platform, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
The Services are designed for adults only and are not available to children (i.e. persons who are under 18 years of age) or users who have had their user account temporarily or permanently deactivated. By becoming a user, you represent and warrant that you are an adult and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Privacy Policy. We reserve the right to verify your information and can exercise our absolute discretion not to provide any Services to you if we are not satisfied that you are an adult. If a child has provided us with Personal Information, a parent or legal guardian of that child may contact us as described below. Upon confirmation, we will then make reasonable efforts to delete the childâs Personal Information from our applicable database.
RENO provides you with the ability to view, update, access, edit and correct your Personal Information by contacting our Onboarding team at info@rentalnomads.com. Personal Information transmitted through boards, chats, polls or any other means may remain in our databases, except to the extent prohibited under applicable law.
You may have additional rights under applicable law to access information we hold or share about you but any access request may be subject to a reasonable fee, to the extent permissible under applicable law, to meet our costs in providing you with details of such information.